McAfee, a popular antivirus company, will have to refund customers who were unsubscribed following a ruling by the UK's Competition and Markets Authority.
This ruling was made in response to a super-complaint by Citizens Advice, which was filed following multiple consumer complaints that their subscriptions were auto-renewed without them consenting.
McAfee will allow customers to unsubscribe from the service and request a refund for any remaining months. In 2020, McAfee will also be accepting refunds for similar complaints. cancel mcafee subscription The company will have to do more than simply refund customers who ask for their money back. It will also need to improve the way it communicates prices and services going forward.
McAfee stated that it should be more transparent about how it charges for auto-renewals and what it charges, particularly regarding the price increase in the second year.
Andrea Cosell, chief executive of CMA, stated that people should not be tied to auto-renewal contracts for products they don't need or want.
Subscriptions should be clear and easy to cancel. Customers should not be tied into auto-renewals that are ongoing without adequate refund rights.
Customer experience improvement
McAfee saw the decision as an opportunity for improvement and stated in a statement:
"McAfee and the CMA have reached an agreement on the common goal of improving business-to-consumer policies and practices.
"Our collaboration with the CMA was in line with our efforts to ensure that customers have ongoing protection and retain control over their McAfee subscription."
CMA has been pursuing several antivirus companies and questionable renewal practices for some time. Recently, Norton was also taken to court by the CMA for refusing information about its auto-renewal policies.
You can cancel your McAfee Subscription if you don't need or want it anymore. You have the option of cancelling your McAfee subscription and having all your data deleted. You can also disable auto-renewal of that subscription. This effectively cancels your subscription but allows you to have other subscriptions.
McAfee sells subscriptions and computer security software products. You can cancel McAfee subscriptions by reading this article.
McAfee's Subscription Refund Policy
You can get a refund for an annual subscription to either the Small Business Security or Consumer Security services if you cancel your subscription within 30 days. If you cancel your subscription within 60 days of renewal, you can request a refund. You cannot get a refund if you have a monthly subscription for any service.
Turning Off Auto-Renewal
You can turn off auto-renewal if you don't need your McAfee subscription. This is equivalent to cancelling your subscription. This will stop any new charges being charged to your credit card. You can also continue to use the subscription until the end.
These instructions will help you turn off auto-renewal of your subscription.
1. Visit McAfee’s homepage.
2. Click on "My Account".
3. Sign into your account.
4. Click the Log in button.
5. To open the drop-down menu, hover over My Account.
6. Click on Auto-Renewal Settings.
7. Find the subscription that you wish to cancel. Click the button next to it that says "On/Off".
8. To confirm your selection, click on the Turn it Off button
Cancelling Your Account
If you are unable to turn off auto-renewal, you can cancel your account completely, delete your email, and remove all your account information. McAfee customer service should be contacted to request a complete cancellation. Your account cannot be cancelled by you. McAfee offers chat, help desk and email options to contact customer service
We decided to publish the instructions after thousands of McAfee users came to GetHuman to find an answer. We created How Do I Cancel My Mcafee Subscriber? We are here to help. According to other users, it takes time to go through all of these steps. This includes time spent going through each step and calling McAfee if needed. We wish you all the best and we would love to hear from you if your problem is resolved using this page's guidance.
